Unconfirmed Appointments Will Be Canceled
For your convenience, DOC – Gastonia provides a reminder service to ensure you do not forget your dental appointments. This service requires you to confirm that you plan on keeping/attending your next appointment.
Due to the ongoing issue of “no-shows” (missed appointments without prior cancelation), we are reviewing this policy reminder with all Gastonia patients:
If your appointment is unconfirmed 24 hours prior to the scheduled time, it will be canceled and removed from the calendar.
How our patient reminder system works:
- First Appointment Confirmation: Two weeks before your appointment, you will receive a text message or email asking you to confirm that you plan on attending your upcoming visit.
- To confirm, you must respond to the prompt in either the text message or email
- By text, simply reply with the letter C (for confirm)
- Via email, click on the Confirm button and your appointment is saved
- On the day of your confirmed appointment, you will receive an appointment reminder¹ two hours before the appointment time.
- To confirm, you must respond to the prompt in either the text message or email
- Second Appointment Confirmation: If you fail to respond to the first text message or email, you will receive a second appointment confirmation two to four days before the appointment.
- To confirm, see steps above
- If confirmed, you will receive a friendly reminder on the day of your dental appointment two hours before the appointment time
- Unconfirmed appointments will be canceled. If the appointment remains “unconfirmed” 24 hours prior to the scheduled time, it is canceled and removed from the calendar.
This policy allows DOC to treat as many patients as possible by replacing unconfirmed appointments with patients who are on a waiting list. Utilizing this system allows us to quickly replace a “schedule opening” with another worthy patient eager to see the dentist.
We value each of our patients and believe this process benefits everyone. Your cooperation in this matter is greatly appreciated.
¹If at any point you feel you are receiving too many reminders, simply call the office and they can customize how many emails or texts you receive.
²It is your responsibility to attend your appointment even if you do not receive a reminder. It is also your responsibility to keep us updated on changes to your email address and phone number so you can receive these reminders.
